Pool Scouts: Leading the Way in Professional Pool Cleaning Services

Pool Scouts, established in 2016, offers expert pool cleaning and maintenance services tailored for homeowners. Impressively, the company began franchising in its founding year, demonstrating an ambitious growth plan. It operates under the umbrella of Buzz Franchise Brands, a multifaceted franchising organization that has been in business since 2012.

The main office of Pool Scouts is situated in Virginia Beach, VA, serving as the nerve center for its nationwide franchise operations. This location ensures the delivery of top-notch pool services, which encompass cleaning, maintenance, and minor repairs, to franchises throughout the United States. Pool Scouts emphasizes professionalism and customer satisfaction, striving to keep pools in pristine condition for their clients.

A notable aspect of Pool Scouts in the franchising realm is its association with a reputable parent company recognized for its swift brand expansion and robust franchisee support. The experienced leadership team at Pool Scouts leverages their extensive knowledge from various franchise ventures to foster the brand's development and enhance the success of their franchise partners.

Training 

The franchisor offers a thorough training program for franchisees, encompassing:

Operations Training

A 4 to 6-day program conducted both virtually and in Virginia Beach, VA, covers essential aspects of running a Pool Scouts franchise. This training is mandatory for the franchisee and any Designated Manager before opening the business. There is no fee for the training itself, but franchisees must cover their own travel and lodging expenses.

Advanced Training and Meetings

The franchisor may host and require attendance at 1 to 2-day advanced training sessions or national/regional meetings aimed at enhancing business skills and profitability. These sessions are free, but franchisees are responsible for associated costs.

Comprehensive Training Program

This program lasts 5 to 9 days and includes both classroom and hands-on training. Topics covered include pool service industry knowledge, product knowledge, software overview, back-office setup, marketing strategies, call center operations, and technician recruitment.

Additional Training

If extra training is needed outside the regular schedule, it will be billed at $750 per day per trainee, plus travel expenses. This fee may change with notice.

Call Center Operation Support

The franchisor or its designee provides call center operations to handle customer service requests, assisting in the overall business operation.

Training for New Designated Managers

Any new Designated Manager must be approved by the franchisor, complete the required training, and pass a comprehensive test on the Operations Manual content.

Continuous Support

The franchisor provides ongoing telephone and/or internet support for operational queries during normal business hours.

Territory Protection

Franchisees receive an exclusive territory as outlined in Schedule A of the Franchise Agreement, which is determined based on factors like total population and target household demographics. Any changes to the territory require the franchisor's consent. While franchisees are expected to operate primarily within their designated territory, they may provide services outside it under certain conditions, such as national or regional account agreements, or if the Designated Manager is incapacitated.

The franchisor maintains the rights to the internet and may sell products and services beyond the franchisee's territory. Franchisees are allowed to offer services within their territory according to the criteria specified in the Operations Manual. Their franchise rights are not contingent on achieving specific sales volumes or market penetration. Exclusive territories are also granted under Area Development Agreements, which include specific development schedules.