Content Recovery Specialists (CRS) is a U.S.-based franchise specializing in restoring personal and commercial property damaged by fire, water, mold, or other disasters.

Founded in 2021, CRS was established in Coraopolis, Pennsylvania, where it remains headquartered. The company began franchising that same year and has rapidly expanded across the United States.

CRS provides a wide range of services including pack-out, cleaning, deodorizing, climate-controlled storage, and pack-back of items such as electronics, furniture, documents, and artwork.

The franchise works closely with insurance companies, adjusters, and restoration contractors to streamline claims and ensure quick payment, often at the beginning of a project.

Training

CRS Franchising, LLC provides a comprehensive training program designed to prepare franchisees and their teams for successful business operation. The training encompasses initial instruction, ongoing education, and access to proprietary resources.

1. Initial Training Program
   This program is mandatory for franchisees and key management and must be completed to CRS's satisfaction at least four weeks before opening. It includes classroom and operational content covering system procedures, market dynamics, marketing, and sales strategies. Trainees must pass a final test and complete an onboarding checklist to qualify for business launch.
2. Training Materials and Tools
   Training is supported by detailed instructional materials including a Manual, digital content, and workbooks. These resources cover standard operating procedures and are considered proprietary and confidential.
3. Annual Training and Meetings
   Franchisees and designated personnel are required to attend annual training sessions, conventions, or meetings, which may total up to five days. These sessions are organized by CRS or area representatives and are mandatory unless explicitly waived.

Territory Protection

CRS Franchising provides its franchisees with a defined and protected territory, typically consisting of a population between 700,000 to 800,000 people. This territory is designated using postal zip codes and remains unchanged during the term of the agreement, provided the franchisee meets minimum performance standards and other contractual obligations.

The franchisor commits not to open or authorize other businesses under its marks within this territory. However, the protection has clear limitations.

CRS retains the right to advertise and conduct sales within the territory through alternative channels such as the internet, catalogues, or direct marketing, even using its own marks or other trademarks.