Valenta: Driving Global Growth Through Business Process Optimization

Valenta is an international enterprise focused on enhancing business performance through process improvement, digital innovation, and workforce solutions. Established in 2014, the company has seen swift growth across Asia, North America, and Europe, supported by a core team of more than 200 professionals. Its headquarters are based in Brisbane, Australia.

Franchising operations began in Australia in June 2018, with an initial goal of building a network of approximately 100 franchise owners nationwide. Later that year, Valenta extended its franchise model to the United States, followed by a launch in the United Kingdom in early 2019.

Valenta delivers a wide array of services, including business process consulting, automation, digital transformation, and staff augmentation. What sets the company apart is its commitment to delivering customized solutions designed to boost operational efficiency and profitability for organizations of any size.

Training

Valenta provides a comprehensive training structure to its franchisees, ensuring they are well-prepared to manage their business. Here’s a summary of the training programs offered:

1. Initial Training Program: Before launching operations, the Managing Owner and a designated manager must complete the Initial Training Program. This program can include classroom instruction, on-the-job training, and potentially online modules, structured in phases to cover all aspects of business operations.
2. Refresher and System-Wide Training: Franchisees, including their Managing Owner and Manager, are required to attend periodic refresher courses and system-wide training as designated by Valenta. These sessions ensure that franchisees stay current with evolving operational standards and best practices.
3. Supplemental Training: Upon request and approval, Valenta may provide additional training at the franchisee’s office, within their territory, or online. This training is intended to address specific needs or gaps and comes with a supplemental training fee.
4. Replacement Manager Training: If a new Operating Manager is appointed, they must complete the Initial Training Program to meet Valenta’s operational standards. This requirement ensures continuity and consistency in the management of the franchise.
5. Ongoing Internal Training: After the initial phases, franchisees are responsible for the continuous training of their staff according to Valenta’s guidelines. This ongoing training is crucial for maintaining service quality and compliance with the franchise system.

Territory Protection

Valenta grants its franchisees a defined operating territory at the time of signing the Franchise Agreement. This territory typically consists of a geographic area designed to include at least 2,000 businesses with a minimum of 10 employees, known as Qualified Businesses.

The boundaries and specifics of the territory are based on local factors and market conditions to ensure viable business opportunities.

While Valenta provides a protected territory, it retains the right to add additional franchisees if the territory has a high density of Qualified Businesses. For instance, if an area exceeds 2,000 Qualified Businesses, Valenta may introduce another franchisee at a ratio of one franchisee per 2,000 businesses.