Training

SYNERGY HomeCare provides a structured training program to ensure franchisees are well-prepared for their operations. The training is divided into multiple phases, including an initial comprehensive training program conducted in three parts.

The first phase involves virtual sessions over three days, covering business planning, CRM training, sales, marketing, recruiting, finance, and accounting. The second phase extends over four weeks with virtual webinars focusing on advanced business planning, sales, marketing, recruiting, and CRM training.

The third phase is either virtual or in-person, lasting five days, and includes a deep dive into operational aspects such as home assessments, scheduling, sales team management, and role-playing exercises.

Franchisees are also responsible for training their management and employees. The cost of this training is included in the franchise fee, but expenses such as travel and lodging are borne by the franchisee. Ongoing training programs, seminars, and mandatory meetings are also provided, often without additional fees.

Territory Protection

SYNERGY HomeCare grants franchisees a "Protected Territory," defined by specific zip codes or boundaries, ensuring no other franchise operates within it if agreement terms are met. This protection includes compliance with performance quotas.

Franchisees may request additional territories, but approvals are discretionary and not guaranteed. Expansion depends on operational success and adherence to franchise guidelines.