RestoPros: Restoring Peace of Mind Through Expert Disaster Recovery

RestoPros is a fast-growing franchise specializing in disaster restoration services, including water, fire, smoke, mold, and storm damage remediation. The company was founded in 2017 by Alex Blair in North Carolina, starting from humble beginnings with just a trailer, a few fans, and dehumidifiers.

Headquartered in Charlotte, North Carolina, RestoPros began franchising in 2021 and has since rapidly expanded, boasting over 80 franchise units across 23 states and more than 200 territories awarded.

What sets RestoPros apart is its innovative, technology-forward model that focuses on building direct relationships within the community. Instead of relying solely on insurance company referrals, RestoPros partners with local plumbers, property managers, and contractors—often the first to be contacted during an emergency.

RestoPros offers a comprehensive suite of services including water extraction, structural drying, mold removal, fire and smoke damage repair, and storm cleanup. The brand even addresses complex situations like raw sewage spills and hoarding remediation.

Training

RestoPros offers a structured training program to ensure franchisees are well-prepared to operate their business effectively. The training includes both classroom instruction and on-the-job sessions covering essential business and technical topics.

1. Initial Training Program: The franchisee or designated principal must complete an initial training program to the satisfaction of RestoPros. It consists of approximately one week of training with both virtual and in-person components. Topics include licensing, office setup, equipment use, customer profiling, insurance, branding, lead generation, and operational procedures.
2. Training Breakdown:
   • Business Set-Up: 8 hours classroom, 4 hours on-the-job.
   • Licensing and Certification: 8 hours classroom.
   • Office Setup and Equipment: 10 hours virtual.
   • Business Development and Sales: 8 hours classroom, 8 hours on-the-job.
3. Additional and Refresher Training: RestoPros may offer or require additional training sessions, including refresher courses or updates. Franchisees are responsible for the cost of these sessions, including travel and lodging expenses.
4. Training for Managers and Employees: Any manager or assistant manager must also complete the applicable training portions. The franchisor may require employee training as needed, with associated costs borne by the franchisee.

Territory Protection

RestoPros provides its franchisees with limited territory protection. During the term of the agreement, and as long as the franchisee is compliant, RestoPros will not establish another franchise or promote competing services within the assigned territory. This territory is defined by the franchisor at its sole discretion and is tied to a specific geographic area.

However, the protection does not extend to all business activities. RestoPros reserves the right to market and sell services under its own or other trademarks through various distribution channels, including online platforms and co-branded ventures. Franchisees are not entitled to compensation for any sales made through these alternate channels within their territory.

Franchisees are also restricted from marketing or selling services outside of their designated area without prior written approval. This ensures that each franchisee remains focused on their assigned region while the franchisor retains flexibility in broader market strategies.