Zerorez: Revolutionizing Carpet Cleaning with Science and Sustainability

Zerorez is an innovative carpet and surface cleaning franchise founded in 2001 in Texas. Headquartered in American Fork, Utah, the company began franchising in 2003 and has since expanded across the United States, Canada, and the United Kingdom.

Zerorez offers a range of cleaning services, including carpet, upholstery, tile and grout, air ducts, and hardwood floors.

What sets Zerorez apart is its patented Zr™ Water technology—a non-toxic, alkalized solution that cleans effectively without the use of soaps or harsh chemicals. This unique approach ensures a residue-free clean, allowing surfaces to stay cleaner longer.

The company's commitment to eco-friendly practices and cutting-edge technology has earned it industry-wide recognition, including a Platinum Rating from the Carpet and Rug Institute.

Training

Zerorez Franchising Systems, Inc. provides a multi-faceted training structure to ensure franchisees are prepared to launch and operate their cleaning business effectively. Below are the main components of the training program:

1. IICRC Certification
   Franchisees or their designated managers are required to complete certification with the Institute of Inspection, Cleaning & Restoration Certification (IICRC). This third-party training must be completed before the franchise opens and costs between $454 and $579. It ensures that each franchise has at least one IICRC-certified employee at all times.
2. CRI Business Certification
   In addition to the IICRC, Zerorez requires franchisees to become certified as a Carpet & Rug Institute (CRI) business. This certification ensures adherence to industry standards and costs approximately $250 annually.
3. ERW Generator Training
   Zerorez and its vendors provide training on the installation and maintenance of the ERW Generator, which is essential for producing ZrWater, the brand’s proprietary cleaning solution. While training is provided, the franchisee is responsible for actual installation and compliance with the manufacturer’s maintenance guidelines.
4. Operations Manuals
   Franchisees receive access to six detailed manuals that guide the operation of the business. These include specifications for tools, equipment, cleaning products, and processes, and serve as ongoing training resources.

Territory Protection

Zerorez Franchising Systems, Inc. grants franchisees an exclusive operating territory. Calls to the central 1-866-ZEROREZ number within this territory are routed to the assigned franchisee, ensuring localized service control.

However, this exclusivity has limits. Franchisees must service National Account customers even if they operate near or within the territory. Additionally, the franchisor may route service calls outside the exclusive area at its discretion, reducing full territorial protection.