Established in 1992, The Grout Doctor has grown into a nationally recognized franchise specializing in grout and tile restoration. Founded in Salt Lake City, Utah, where its headquarters remains, the company began franchising in 2001.

The Grout Doctor provides a range of services including grout cleaning, sealing, re-coloring, repair, re-grouting, and re-caulking. These services are designed to renew existing tile and grout surfaces without the need for expensive replacements.

Franchisees operate mobile service units, allowing them to deliver convenient, on-site solutions. The company uses proprietary, environmentally friendly products to ensure safe and lasting results.

What makes The Grout Doctor stand out is its singular focus on grout and tile restoration—a niche it has dominated for decades. It offers a low-cost, home-based franchise model that appeals to entrepreneurs looking for flexibility and scalability.

Training

The Grout Doctor franchise offers a comprehensive multi-phase training program for franchisees and their team members to ensure operational success.

1. Initial Training Program: This mandatory training must be completed by the Operating Principal and designated managers before opening the franchise. It spans 9–10 days and includes online classroom instruction as well as hands-on training at one of the franchisor's regional centers. Physical work at customer sites is part of the practical experience.
2. Supplemental Services Training: Franchisees who have operated for at least three months can opt to be trained in additional services like Stone Restoration and Polishing. This includes extra certification, fees, and potentially new equipment purchases.
3. Continuing Education and Seminars: Attendance at annual or periodic training seminars may be required to stay updated on business practices and innovations. One mandatory conference per year is expected during the first three years.
4. Replacement and Successor Training: New managers or successors must undergo the full training and certification process within 60 days of hire. Fees apply for this training as well.

Territory Protection

The Grout Doctor franchise offers territory protection by granting franchisees an exclusive territory where only they are allowed to operate using the Grout Doctor marks and system. This exclusive area is designated by zip code and generally includes between 150,000 and 200,000 owner-occupied households.

The franchisor will not establish another franchise or company-owned unit within this territory as long as the franchisee remains in compliance with their agreement. However, the franchisor retains certain rights within and outside the territory.

They can market and distribute products using various channels, such as the internet or national accounts, that may overlap with the franchisee’s area. Franchisees are restricted from soliciting customers outside their territory unless approved in writing, and any violation may result in revenue reallocation to the appropriate franchisee or the franchisor.