ProLift Garage Doors: Redefining Excellence in Garage Door Services

ProLift Garage Doors has built a strong reputation as a franchise dedicated to the sale, installation, and repair of both residential and commercial garage doors. Launched in 2015 in the United States, the company is headquartered in Waco, Texas.

Since opening its doors to franchising in 2016, ProLift has steadily expanded its presence in multiple regions. The brand provides a wide array of services, from installing new garage doors to replacing old ones, as well as offering comprehensive maintenance and repair solutions.

What sets ProLift apart is its unwavering focus on superior customer service, the expertise of its highly trained technicians, and the use of top-quality products—all working together to deliver an outstanding customer experience.

Training

ProLift Garage Doors offers several structured training programs to its franchisees:

1. Initial Training Program
   Franchisees (or their principal owners) and designated managers must complete an initial training program to the satisfaction of the franchisor before opening the business. This program must be finished within three months of the agreement’s effective date. While the franchisor does not charge a fee for up to two participants, the franchisee bears all associated expenses like travel, lodging, and meals.
2. Training of Employees
   The franchisee is required to implement an employee training program approved by the franchisor. Only employees who complete this training and meet qualification standards can be employed in the business.
3. Additional Training
   Franchisees may send more representatives to the initial training if space permits, at their own expense. Beyond that, they and their employees must attend further training sessions when reasonably required by the franchisor, often covering system updates or operational improvements. This may include purchasing training videos or other materials.
4. Annual Convention
   Franchisees and/or their representatives are required to attend an annual convention, which serves as an additional educational and networking opportunity.
5. Ongoing Training and Support
   The franchisor periodically provides optional or required advanced training on new technologies or market developments. This can take place online, at the franchisor’s headquarters, or at the franchisee’s location, sometimes through a learning management system.
6. Onsite Assistance
   Upon request and subject to availability, the franchisor may offer onsite assistance and training, including covering operational procedures, licensing, advertising, and inventory control.

Territory Protection

ProLift Garage Doors provides its franchisees with a Protected Territory, typically defined by ZIP codes and covering between 50,000 to 80,000 single-family dwellings. Within this territory, the franchisor agrees not to open or license another ProLift Garage Doors business serving residential or light commercial customers.

The franchisee is responsible for operating only within this designated area and must get written permission to serve customers outside it. However, ProLift Garage Doors retains significant rights despite this protection.

The franchisor may still operate or license similar businesses under different brands inside or outside the Protected Territory. Additionally, ProLift may handle National Accounts that span multiple territories, meaning the franchisee does not have exclusive rights to all customer types within the area.