Wallaby Windows: Redefining Window & Door Replacement with Innovation and Service

Wallaby Windows is a U.S.-based franchise specializing in energy-efficient window and door replacements. Founded in late 2021 in Melbourne, Florida, the company began franchising in 2022.

Its headquarters remains in Melbourne, offering centralized support and leadership. Wallaby Windows provides tailored solutions for residential and commercial customers seeking performance, style, and reliable installation.

The brand prides itself on delivering a premium "White Glove" customer experience. From consultation to final installation, Wallaby Windows ensures every step is handled with care and professionalism. Each location is locally owned, giving customers personalized service while benefiting from the strength of a national brand.

What sets Wallaby Windows apart is its innovative, semi-absentee franchise model. Franchisees focus on sales and customer relationships, while installations are completed by a network of trained subcontractors.

Training

Wallaby Windows provides its franchisees with a comprehensive suite of training programs to ensure proper operational readiness and ongoing proficiency. Here are the main training programs offered by the franchisor:

1. Initial Training Program
   Wallaby Windows offers initial training for up to three individuals, typically including the Operating Principal, Manager, and Salesperson. This training covers areas such as online product training, recruiting and hiring, marketing, leadership, business basics, and industry-specific knowledge. The training is primarily virtual and supervised by the Executive Director of Operations, using a mix of manuals, written materials, and multimedia content.
2. Certification Training for New Personnel
   If there is a change in the Manager, Salesperson, or Operating Principal, the replacement must undergo a certification training program. This program may occur at the franchise location, another franchise, or a designated site and includes training expenses that are the responsibility of the franchisee.
3. Refresher Training Programs and Annual Conferences
   Wallaby Windows mandates ongoing training, including refresher courses and an annual conference. Attendance is required for the Operating Principal, Manager, Salesperson, and possibly other employees. These programs are designed to maintain high standards and align with updated operational practices. Franchisees bear the cost of attendance and materials.

Territory Protection

Wallaby Windows provides its franchisees with a non-exclusive but protected territory, which is established at the time of signing the Franchise Agreement. As long as the franchisee remains compliant with the agreement and maintains adequate staffing and equipment, this protection remains in effect. During the term of protection, the franchisor agrees not to establish or license other Wallaby Windows franchises to operate within the protected territory.

However, the protection is conditional and can be revoked if the franchisee fails to meet certain obligations, such as not servicing the territory adequately or breaching the agreement.

Additionally, while franchisees have exclusive rights to deliver services in their territory, the franchisor and its affiliates reserve the right to market and advertise across all territories and to operate competing businesses under different names.