Surface Specialists: Leading Innovation in Home Restoration Services

Surface Specialists is a leading franchise in the home restoration industry, focusing on bathroom and kitchen repair and refinishing services. Established in 1981 by Wayne and Jan McClosky, the franchise initially concentrated on the repair and pattern matching of plastic laminate countertops and the spot repair of damaged fiberglass and porcelain bathware surfaces.

In 1982, the franchise began offering opportunities to entrepreneurs, marking the beginning of its growth. Over the years, Surface Specialists has introduced a wide array of services, including whirlpool conversions, acrylic tub liners, and glass polishing, significantly expanding its original service offerings.

Surface Specialists distinguishes itself in the industry with its extensive range of services, from minor repairs to complete refinishing and remodeling, providing solutions to meet various customer needs and budgets.

Training 

The franchisor offers an extensive two-week training program that covers all aspects of operating the franchise. This training takes place in Matthews, North Carolina, or another suitable location designated by the franchisor within the United States.

The Initial Franchise Fee includes the cost of lodging and travel for one attendee. However, franchisees are responsible for their own meal and living expenses during the training period.

Ongoing Advisory Services

Beyond the initial training, the franchisor provides ongoing advisory services. This includes consultations on promotional strategies, business operations, and addressing operational challenges. Additionally, the franchisor assists franchisees by analyzing their sales, marketing, and financial data.

Franchisees also receive access to various materials and bulletins on sales techniques, marketing strategies, product updates, and operational methods. These resources may be provided free of charge or at a cost, as per the current price list, to support the franchisees in their business endeavors.

Territory Protection

The franchisor provides territory protection to its franchisees. Upon receiving a "Surface Specialists" franchise, franchisees are allocated a "Designated Territory," which typically includes one or more cities, towns, or counties with a population between 100,000 and 2,000,000.

Within this territory, franchisees are guaranteed exclusivity. The franchisor agrees not to establish any company-owned or franchised outlets offering the same or similar products or services under the same or similar trademarks or service marks licensed through the franchise agreement.

It is important to note, however, that the franchisor retains the right to distribute products or services within the Designated Territory through other channels, including the Internet.