Training 

The franchisor offers an extensive training program for franchisees, encompassing various critical aspects of business operations. The training includes:

Orientation/Training Overview

This initial session consists of 5 hours of classroom instruction, providing a comprehensive introduction to the franchise system and outlining key expectations.

Back of House Functional Training

Concentrating on kitchen operations, this segment involves 42 hours of hands-on training. Franchisees will gain the necessary skills to efficiently manage back-of-house activities.

Front of House Functional Training

Similar to the Back of House training, this segment also includes 42 hours of practical training, focusing on customer service and front-end operations.

The training is held either at a designated facility by the franchisor or virtually, based on the circumstances. This program is designed to thoroughly prepare franchisees for running their Smashburger restaurant, covering both managerial and operational aspects of the business.

Territory Protection

Smashburger franchisees do not receive exclusive territory protection under the standard single-unit Franchise Agreement. While a franchisee secures the right to open at an approved location, the franchisor retains the ability to place additional Smashburger units—or even company-owned stores—nearby. This means franchisees may face competition from other Smashburger outlets within close proximity.

However, franchisees who sign a Multi-Unit Development Agreement are granted rights to open multiple restaurants within a defined geographical development area and timeline.

Even so, this arrangement does not guarantee exclusivity, meaning that competition from nearby Smashburger units or alternative distribution channels may still arise. Franchisees should carefully review the Franchise Disclosure Document and agreements, and consider seeking legal advice if they wish to negotiate protective clauses or understand potential encroachment risks.