PetSmart is a well-known retail chain specializing in pet products and services. It was founded in 1986 in Phoenix, Arizona, where it remains headquartered today. Originally named PetFood Warehouse, the company rebranded to PetSmart in 1989 to reflect its broader commitment to pet care. Over the years, it has grown into one of the largest pet retailers in North America.

While PetSmart itself does not franchise its retail stores, it has partnered with other franchise brands to operate services within its locations. For example, it began partnering with veterinary care providers such as Banfield Pet Hospital in the 1990s.

PetSmart stores sell a wide variety of products for dogs, cats, fish, birds, reptiles, and small animals. This includes food, toys, accessories, and pet habitats. The company also supports pet adoptions through its nonprofit arm, PetSmart Charities, which was founded in 1994 and works with local rescues to find homes for millions of animals.

What sets PetSmart apart is its comprehensive, one-stop-shop model. Customers can purchase pet supplies, book grooming or training appointments, visit an in-store vet clinic, or adopt a new pet—all under one roof.

Training

PetSmart Veterinary Services provides structured training for franchisees as part of its franchise support system. The training is categorized into two primary programs:

1. Initial Training Program: Before the hospital opens, the franchisor delivers training to the Operating Partner and any additional personnel identified by the franchisor. This initial training is meant to prepare the team for operational readiness under the PVS system. The training is complemented by access to the Brand Standards Manual, which includes approved methods, specifications, and standards for the operation.
2. Ongoing or Refresher Training Program: Post-opening, the franchisor may offer ongoing or refresher training as it deems necessary. This continuous support helps ensure that the franchise operations align with evolving standards and best practices within the system.

Territory Protection

PetSmart Veterinary Services does not offer exclusive territory protection to its franchisees. Each franchise is granted rights to operate within a specific approved PetSmart store, but the franchisee may not relocate without written approval. This setup does not guarantee freedom from competition, even within close proximity.

Franchisees may face direct competition from other PetSmart Veterinary Services hospitals, outlets owned by the franchisor, or even from competing veterinary brands controlled by the franchisor, including within the same retail chain.

The franchisor and its affiliates reserve comprehensive rights to operate or authorize veterinary hospitals anywhere, under any name, and through any distribution channel. This includes virtual operations and e-commerce, without any obligation to compensate or protect existing franchisees.