petNmind was created in 2016 by Adrian Archie and operates in the U.S. as a specialty retailer centered on holistic pet care. The first location opened in Florida, and the company now bases its operations in Coconut Creek, Florida.

The concept is built around offering natural and premium pet foods, essential supplies, and convenient hygiene services, including self-service dog wash stations and wellness-focused grooming options.

The brand launched its franchise program around 2020, giving independent owners the chance to build stores modeled after the original location. Its franchise format typically uses a compact retail footprint—often below 2,000 square feet—which helps reduce labor needs and simplifies day-to-day management while maintaining a high level of service.

petNmind sets itself apart from larger pet retail chains through its emphasis on individualized customer care, tailored nutritional guidance, and a curated assortment of holistic products. Pairing these offerings with its hygiene and wash services allows the brand to create a more personalized and wellness-driven experience for pet owners.

Training

PetNmind offers a structured training program to ensure that franchisees and their staff are equipped to operate the business successfully. The training programs cover operational, managerial, and brand standards aspects. Below are the key training components:

1. Initial Training Program
   Before opening the business, the Operating Principal and manager (if any) must attend and complete a one-week Initial Training Program in Parkland, Florida. The program includes hands-on, observational, and visual instruction covering daily operations, customer service, scheduling, and brand practices. It also involves reviewing the Operations Manual, with up to four attendees permitted per session.
2. Training for Replacement Managers
   If a new manager is hired, they are required to complete the same initial training as the original manager. This training is provided based on availability and may involve a fee. The franchisee bears all related expenses, including travel, lodging, and wages.
3. Training for Transferees
   When a franchise is transferred to a new owner, the transferee must undergo the Initial Training Program before the transfer is completed. This ensures consistency and compliance with brand standards from the outset. The training schedule depends on availability and may come with an additional fee.

Territory Protection

PetNmind grants franchisees a defined “Approved Territory” where no other PetNmind business will be established. This area is typically a three-mile radius or includes up to 50,000 people. The franchisor agrees not to license or operate another identical business within this territory during the franchise term.

However, this protection is limited. PetNmind may still sell products online, operate temporary setups, or run different business concepts—even within the franchisee's area. Upon renewal or transfer, the territory may be reduced to align with current standards.