MilliCare: Transforming Commercial Floor and Textile Care

MilliCare Floor & Textile Care has been a trusted name in commercial floor and textile maintenance since 1984. With over 40 years of expertise, the company has helped businesses create cleaner, healthier environments. Based in Orlando, Florida, MilliCare operates through a global network of franchise partners that deliver its services across the world.

The company began franchising in 1996, expanding its footprint internationally to meet the needs of a diverse client base. MilliCare’s service portfolio includes carpet and textile care, tile and grout cleaning, floor maintenance, entryway protection, protective treatments, performance coatings, and enhanced hygiene solutions.

By offering these specialized services, MilliCare helps extend the lifespan of interior surfaces, boost workplace productivity, and improve occupant well-being in commercial spaces.

Committed to sustainability, MilliCare’s eco-friendly practices have saved millions of gallons of water and reduced energy consumption, all while promoting better indoor air quality and facility cleanliness.

Training

milliCare provides a robust and layered training system to ensure franchisee success. Here’s a numbered summary of the programs:

1. Initial Training Program
   Franchisees’ General Managers must complete this comprehensive program, which includes 3–5 days of introductory and technical training, 2–3 days of technical skills training, and 3–5 days of sales and marketing training, delivered at various U.S. locations or via online modules.
2. Ongoing Specific Training
   milliCare offers job-related training for technicians, administrative staff, operations managers, and sales personnel, typically in sessions of 1–5 days, covering areas like job costing, equipment use, scheduling, and sales techniques.
3. Ongoing General Training
   Held annually, this training introduces new products, services, and equipment, reviews sales practices, and covers other relevant topics, with sessions usually lasting 2–3 days.
4. Training for New Hires
   Newly hired General Managers, salespeople, or operations managers must complete appropriate training modules within set timeframes (typically within one year or within 90 days, depending on the role).
5. Certification and Online Training
   At least one employee must become certified by the Institute of Inspection, Cleaning and Restoration (IICRC) within six months, and sales staff are required to complete online sales training modules.

Territory Protection

milliCare grants franchisees a territory defined by geographic boundaries, which may be designated as either a “Protected Territory” or a “Marketing Territory.” In a Protected Territory, the franchisor agrees not to operate or grant others the right to operate a milliCare business under its marks within that area.

However, even within a Protected Territory, milliCare retains rights to solicit and sell to national accounts and through other channels like the internet and direct marketing. In a Marketing Territory, the franchisor may grant overlapping rights to other franchisees, meaning multiple operators can compete and market within the same area.

Franchisees are prohibited from soliciting or serving customers outside their assigned territory without prior written consent. While the franchisor maintains some flexibility to serve national and strategic accounts, it may offer the local franchisee the opportunity to handle those accounts if they arise within the franchisee’s territory.