Established in 1975 as Merlin Muffler & Brake, Merlin Complete Auto Care has evolved into a comprehensive automotive service provider dedicated to vehicle longevity.

Founded in Illinois, the company has grown to serve communities across multiple states, offering a full spectrum of "A to Z" automotive repair and maintenance services, from air conditioning fixes to wiper replacements. Merlin began franchising to expand its reach and bring its unique approach to auto care to a broader audience.

In 2014, the company joined the Driven Brands family, further enhancing its capabilities and support systems for franchisees. What sets Merlin apart is its commitment to helping customers achieve long-term vehicle use goals.

The "Drive for 200,000" program exemplifies this dedication by focusing on preventive maintenance designed to extend the life of vehicles, aiming to help customers reach 200,000 miles. This focus on vehicle longevity not only differentiates Merlin from competitors but also fosters strong customer relationships built on trust and reliability.

Training

Merlin Complete Auto Care provides comprehensive training programs to its franchisees to ensure successful operation of their shops. The training includes:

1. Initial Training Program: A mandatory program conducted at the franchisor’s offices, training center, or Merlin shops. This program runs for a minimum of four weeks and covers all aspects of operating a Merlin shop.
2. Supplemental and Refresher Training: Periodic additional training sessions that franchisees or their shop managers and technicians are required to complete. These sessions are conducted at designated locations and aim to keep the franchisee updated with the latest operational standards and practices.
3. Supplier Seminars: Conducted by certain suppliers to familiarize franchisees and shop managers with the installation and use of their products, ensuring that the franchisees are well-versed with the latest tools and technologies in the automotive industry.

Territory Protection

Merlin Complete Auto Care offers territory protection to its franchisees to provide a competitive advantage within a defined area. This protection ensures that no other Merlin franchise can operate within the same designated territory, allowing franchisees to build their business without facing internal competition.

The specific boundaries and details of the territory are typically outlined in the franchise agreement. The franchise also considers market demographics and population density when determining territory size.

This approach ensures that the franchisee has a sufficient customer base to support the shop's success. However, territory protection does not preclude competition from other automotive service providers outside the Merlin franchise system.