Training

Zips Cleaners provides a comprehensive training program to its franchisees to ensure successful business operations:

1. Initial Training Program
   Franchisees, their Operating Principals, Store Managers, or designated 10% Owners must complete a 160-hour initial training program, which includes classroom and on-the-job training over a minimum of four weeks. Zips does not charge for up to two attendees but requires the franchisee to cover travel, living, and incidental expenses.
2. Certification Requirement
   Franchisees must ensure that at least one trained and certified individual is always on-site at the Franchised Business. Certification through the initial training program is mandatory before the store can open.
3. Ongoing Training
   Zips may require franchisees, Store Managers, and other key personnel to attend up to four days of ongoing training per year, designed to keep them updated on operations, systems, and improvements.

Territory Protection

Zips Cleaners provides a form of limited territory protection to its franchisees through what they call a "Protected Area." After the franchised location is accepted, the franchisee is granted the exclusive right to operate a Zips Cleaners business at that location, and Zips agrees not to open another franchised unit within the Protected Area during the agreement term.

The Protected Area can be defined by a radius (typically around two miles), metes and bounds, or a group of zip codes. However, Zips Cleaners retains significant rights even within the Protected Area.

They can license others to operate in captive market locations such as hotels, award licenses to third parties for different brands, and use various channels of distribution like online sales.