Training

The training provided by the Franchisor, Mulberrys Garment Care, is structured to ensure comprehensive preparation and operational excellence. Here are the main training programs offered:

1. Initial Training Program
   The initial training program consists of 120 hours of classroom and on-the-job instruction delivered over a minimum of three weeks. It is mandatory for the franchisee or Operating Principal, a designated Store Manager, and any 10% Owner. The Franchised Business cannot open until at least one person has successfully completed and been certified in this training.
2. Replacement and Additional Personnel Training
   If any trained personnel are replaced, the new individual must complete the initial training within 60 days. The Franchisor reserves the right to charge a training fee for these replacement sessions.
3. Ongoing Training Programs
   Franchisees and other designated individuals may be required to attend up to four days of ongoing training per year. While there is no training fee for these sessions, franchisees are responsible for all associated travel and living expenses.

Territory Protection

Mulberrys Garment Care provides a defined “Protected Area” to its franchisees during the term of the Franchise Agreement. This area may be described as a radius (typically around two miles), by zip codes, or by specific geographical markers.

Within this Protected Area, the Franchisor agrees not to operate or license others to operate competing Franchised Businesses, assuming the franchisee is in full compliance with all agreements.

However, the exclusivity is limited and does not apply to all scenarios. The Franchisor and its affiliates reserve the right to conduct certain business activities in the Protected Area, such as operating in hotels or captive market locations and distributing products through other channels.