Training

Pandora provides a comprehensive training program for its franchisees designed to support excellence in customer experience and operational success. The training must be completed before store opening and includes both online and in-person elements through its learning management system. There is no fee for initial participation by franchisee staff, although fees may apply for certain managers or follow-up sessions.

1. Welcome to Pandora
   Focuses on company history and orientation.
   Includes: 2 hours e-learning, 0 classroom or on-the-job training.
2. Consumer Experience Model
   Teaches customer interaction strategies.
   Includes: 5 hours e-learning, 1 hour classroom, 0 on-the-job.
3. Product Training
   Provides detailed knowledge on Pandora products.
   Includes: 2 hours e-learning, 1 hour classroom, 0 on-the-job.
4. Customer Sales Lead
   Improves lead generation and conversion skills.
   Includes: 1 hour e-learning, 0 classroom or on-the-job.
5. Pandora Brand
   Explains brand standards and identity.
   Includes: 2 hours e-learning, 0 classroom or on-the-job.
6. Visual Merchandising
   Covers layout and product display strategies.
   Includes: 1 hour e-learning, 2 hours classroom, 0 on-the-job.

Territory Protection

Pandora provides limited territory protection to its franchisees. If a Pandora Store is located within a mall, the franchisor agrees not to open or authorize another franchised Pandora Store in the same mall.

However, if the store is outside a mall, the franchisee does not receive any exclusive or protected territory, and the franchisor retains the right to establish new locations at its discretion.

Moreover, Pandora franchisees are not granted rights of first refusal or any options to acquire additional territories. They are also prohibited from independently marketing online or restricting the franchisor’s development activities in adjacent areas.