Miller’s Famous Sandwiches is a fast-casual sandwich brand founded in 1972 in East Providence, Rhode Island, and today headquartered in the same city. The company launched its franchising program in 2018 and is operated by Miller’s Restaurant Group, LLC.

The brand specializes in handcrafted sandwiches — most notably its signature New England-style roast beef sandwich, slow-roasted overnight for 14 hours, aged 28 days, free of preservatives and additives.

The menu also includes turkey, pastrami, fresh sides and catering options.

What sets Miller’s apart in the crowded sandwich and burger market is its singular focus on this premium roast-beef offering and its elevated guest experience. With its “house-sliced-to-order” model and emphasis on quality ingredients and fresh preparation, the brand positions itself as a healthier alternative to traditional fast-food and sub-shop chains.

Training

Miller’s Famous Sandwiches provides a comprehensive training program aimed at preparing franchisees and their managers for successful operation.

1. Initial Training: The franchisor offers a combination of in-person and online/virtual training at designated training centers in East Providence, Rhode Island, and South Attleboro, Massachusetts. Training is free for up to two individuals (typically the franchisee or their Managing Owner and Designated Manager), provided both attend the same session. Subjects include operational procedures, use of systems, customer service, and other essential topics.
2. Ongoing and Remedial Training: Franchisees and their teams may be required to attend system-wide refresher courses or remedial training based on performance reviews. These sessions are held either at corporate locations or onsite at the restaurant, and costs for attendance, including a per-person fee and travel expenses, are the responsibility of the franchisee.
3. Additional and Optional Training: Upon request, the franchisor may offer extra training tailored to the franchisee’s needs. Fees apply for such training, and participation in annual conventions or seminars may also be required. These programs help reinforce brand standards and keep franchisees up to date on operational best practices.

Territory Protection

Miller’s Famous Sandwiches provides franchisees with a “Protected Area,” typically ranging from a one- to three-mile radius around their restaurant. Within this zone, the franchisor agrees not to open or license another Miller’s Famous Sandwiches location, though the territory is not exclusive.

Franchisees may still face competition from other outlets, company-owned locations, or alternative distribution channels controlled by the franchisor. The Protected Area is not contingent on sales performance and may be modified upon renewal based on demographic changes or updated territory standards.

However, the franchisor retains rights to operate in non-traditional locations like airports or stadiums and can use other distribution methods, including internet sales, even within the franchisee’s territory. Franchisees also cannot market outside their territory or utilize independent e-commerce channels without permission.