Fish Window Cleaning is a leading commercial and residential window cleaning franchise in the U.S. It was founded in 1978 by Mike Merrick in Manchester, Missouri. The company is headquartered in Manchester, Missouri, and began franchising in 1998.

Fish Window Cleaning provides window cleaning services for both homes and businesses. Additional services include gutter cleaning, screen cleaning, chandelier cleaning, and awning cleaning.

Franchisees receive proprietary scheduling software, full marketing support, call-center assistance, and branded vehicle solutions. The system is designed to let owners focus on customer relationships and operations, while trained technicians handle the cleaning.

Training

Fish Window Cleaning offers a structured and multi-phase training program for franchisees to ensure readiness for business operations:

1. Initial Training Program: Franchisees and their designated managers must attend this training within 90 days of signing the franchise agreement. It spans up to 8 business days and includes sessions held at Fish’s headquarters in St. Louis, Missouri, covering equipment, operations, advertising, computers, accounting, and window cleaning. Additional sessions on sales and operations are conducted either at the franchisee's location or another designated site.
2. On-the-Job Sales and Operations Training: The second and third sessions of the training program focus on practical, field-based instruction, lasting up to 3 business days or a total of 24 hours. These sessions are aimed at refining skills in real-world scenarios under the guidance of experienced trainers.
3. Annual and Regional Training Requirements: Franchisees or their managers are required to attend annual national conferences and may also need to participate in regional seminars. These sessions offer updates on business procedures, service standards, and operational improvements.

Territory Protection

Fish Window Cleaning provides franchisees with a designated territory, which is defined by factors such as zip codes, highways, or county lines and may vary based on population size.

However, the franchise does not grant full exclusivity. While it agrees not to establish another Fish Window Cleaning business within that territory during the agreement term, it reserves broad rights that allow for exceptions under specific circumstances.

For instance, if a franchisee is unwilling or unable to serve a customer, or if a customer specifically requests another provider, the franchisor may assign another franchisee or corporate employee to fulfill the request within the territory.