Training

Dealer Specialties provides a structured and required training program for new franchisees to ensure they can successfully operate their business. The program includes multiple elements, with emphasis on operations, software use, and ongoing improvement. Here are the key training components:

1. Initial Training Program
   Dealer Specialties requires new franchisees and one additional person to complete a four-day training session at the company’s headquarters in Monroe, Ohio. Hotel accommodations are included in the franchise fee, while all other costs such as meals and travel are the responsibility of the franchisee.
2. Operations and Software Training
   The training covers every aspect of operating a Dealer Specialties franchise, including comprehensive instruction on the proprietary software. Trainees must successfully complete the program to the franchisor's satisfaction before opening the business.
3. Annual Training Requirements
   Franchisees must attend at least one franchisor-sponsored training session, conference, or event each calendar year. Failure to attend results in financial penalties, beginning with a $1,000 deduction and increasing upon repeated noncompliance.

Territory Protection

Dealer Specialties grants franchisees a non-exclusive, geographically defined territory. This means that while a franchisee is allowed to operate within a designated area, the franchisor may still operate or license others to run similar businesses in the same territory.

Additionally, the franchisor may use other channels like internet sales, telemarketing, or corporate accounts within that same area without compensating the franchisee.

Franchisees are prohibited from marketing or accepting orders outside their assigned territory. If they are not actively servicing their area, Dealer Specialties has the right to reduce the size of the territory.