Glass Doctor: Setting the Standard in Glass Repair and Replacement

Glass Doctor is a premier chain of comprehensive glass service franchises, known for its excellence in the glass repair and replacement industry. As part of the Neighborly brand, its headquarters are based in Waco, Texas.

Established in 1962, Glass Doctor has built a reputation for delivering high-quality glass repair, maintenance, and replacement services. Their offerings include a wide array of services such as auto glass care, full windshield replacement, windshield chip repair, professional window tinting, thorough landscaping and cleaning, and headlight restoration.

Today, Glass Doctor serves a variety of markets, including automotive, commercial, and residential sectors.

The company began franchising in 1977 and offers two main franchise opportunities: one specializing in auto glass and the other in services for homes and businesses.

Training 

If you're considering becoming a Glass Doctor franchisee, here's an overview of the training program and associated costs you can expect.

Initial Training: Glass Doctor offers an Initial Training Program for new franchisees or their principal owners. This program includes a mix of classroom instruction and hands-on experience. The classroom portion usually spans 38 hours, while the hands-on training can range from 8 to 40 hours. The length and content of the training may be adjusted based on the participant's prior knowledge and skills.

Training Content: The Initial Training Program is thorough, covering a wide array of topics to prepare franchisees for running their centers effectively. Key areas of focus include General Center Operations, Vendor Training, Sales Techniques, Lubricants and Fluids, Certification Programs, Fleet Accounts Sales and Processing, as well as Key Performance Indicators and Management Skills.

Financial Considerations‍

Glass Doctor does not charge for training up to two individuals. However, franchisees are responsible for other expenses related to the training, such as meals and personal costs.

Territory Protection

Glass Doctor franchisees do not receive an exclusive territory. The franchise agreement outlines that the rights granted are confined to a designated territory, generally determined by population.

Territory Size: The designated territory usually encompasses a population of up to 300,000 people, with a maximum limit of 400,000. Exceptions may be made for certain circumstances, such as densely populated urban areas or regions with a high percentage of low-income residents.

Population Changes: Franchisees retain their rights to the territory even if the population within it grows. However, Glass Doctor reserves the right to advertise, solicit, and engage with key accounts, which include national, regional, or other accounts that benefit the overall system.