Training

Crispy Cones offers a comprehensive training program designed to equip franchisees with the skills and knowledge needed to operate their store successfully. The training includes both pre-opening education and post-opening support. Below is a breakdown of the key training components provided by the franchisor:

1. Initial Training Program
   This program is required for two individuals per franchise and takes place over two weeks, comprising nine days of instruction at a company-owned store in Rexburg, Idaho or another designated location. If the franchisee is an entity, one of the attendees must be a Principal Owner with at least 20% ownership, or a general manager if the owner will not handle day-to-day operations. The training fee covers these two individuals, but additional attendees must pay extra, and all participants are responsible for their own travel, lodging, and related expenses.
2. On-Site Opening Assistance
   Around the store’s opening, Crispy Cones provides up to two weeks of additional on-site training and support to help prepare for launch. Up to three representatives from the franchisor may assist at the store location. The franchisee must pay for the training at current rates along with the representatives’ travel and living costs.
3. Supplemental and Refresher Training
   Franchisees may be required to attend additional training sessions, including a mandatory refresher at least every five years. These are held at times and locations determined by Crispy Cones and may involve separate fees. The franchisor also offers optional additional training upon request, subject to availability and charges.

Territory Protection

Crispy Cones grants franchisees a Protected Territory tied to a specific store location. While the franchisor agrees not to open or license another store within this area during the agreement term, this protection only applies if the franchisee remains in full compliance.

However, the protection does not extend to customer exclusivity or outside sales. Crispy Cones may still serve the area through catering, online channels, or non-traditional locations like hotels or stadiums. Territory boundaries can also be adjusted based on population growth.