CPR Cell Phone Repair is a leading electronics-repair franchise founded in 2004 in Independence, Ohio. Headquartered at 7100 E. Pleasant Valley Rd., Independence, OH, it is the oldest and largest mobile repair franchise in the United States. The company began franchising in 2007 and has grown to over 500 locations globally, with the majority based in the U.S.

CPR offers same-day walk-in, drop-off, and mail-in repair services for cell phones, tablets, laptops, game consoles, and other electronic devices. In addition to repairs, CPR sells certified pre-owned devices, accessories, and provides trade-in options. The brand handles everything from cracked screens and battery replacements to advanced microsoldering and water damage repair.

What sets CPR apart is its strong national brand, fast turnaround times, lifetime warranty on repairs, and relationships with major manufacturers like Apple and Samsung. As more consumers choose to repair rather than replace their devices, CPR continues to lead the market in quality, reliability, and innovation.

Training

CPR Cell Phone Repair provides a comprehensive training program for franchisees and their teams before opening their business. Here are the key components:

1. Initial Training Program
   The program covers 50 hours of training across six categories: Marketing (2 hours), Retailing and Sales (8 hours), Network Assimilation and Orientation (3 hours), POS Systems (5 hours), Vendor Partnerships & Programs (8 hours), and In-Store Operations (24 hours). Training can be delivered in classrooms, virtually, or at designated training centers like Nashville.
2. Employee Training and Attendance
   The principal owner and up to three employees, including one repair technician and potentially the designated manager, must attend. All trainees must complete the program satisfactorily prior to the franchise opening, or the franchise agreement may be terminated.
3. Additional and Ongoing Training
   Franchisees may request additional training at their business location post-opening, subject to availability and additional fees. CPR also offers 8 weeks of post-opening coaching calls, and may require retraining or supplementary sessions if deemed necessary. There are also optional seminars, conferences, and annual meetings to stay updated on industry changes and company strategies.

Territory Protection

CPR Cell Phone Repair provides territory protection through a "Designated Area" granted at the time of franchise agreement execution. This area is typically defined by contiguous ZIP codes and is based on demographic data, with a target population of approximately 80,000 to 140,000 people.

The franchisee is allowed to operate only within this assigned territory and is prohibited from providing services or marketing beyond it without prior approval from the franchisor.

While this offers a degree of market exclusivity, the franchisor retains significant rights to operate outside the franchisee’s Designated Area. For example, they may continue using national accounts, alternative distribution methods, or support platforms that handle customer inquiries across various regions.