Cicis: Revolutionizing the All-You-Can-Eat Pizza Experience

Established in 1985 by Joe Croce and Mike Cole in Plano, Texas, Cicis Pizza has become a prominent American pizza buffet chain renowned for its unlimited pizza offerings. The company is currently headquartered in Coppell, Texas. Just two years after its inception, in 1987, Cicis began franchising, facilitating its expansion across the United States.

Cicis Pizza offers an extensive array of pizzas, including traditional favorites like pepperoni and innovative creations such as macaroni and cheese pizza. Beyond pizza, the buffet features pasta, salads, desserts, and, in many locations, game rooms, providing a comprehensive dining experience for families and groups.

What sets Cicis apart is its commitment to value and variety. By offering an all-you-can-eat model at an affordable price, Cicis positions itself as "The Best Pizza Value Anywhere" (TBPVA™). This dedication to providing diverse menu options in a family-friendly environment has solidified Cicis' reputation in the competitive pizza restaurant industry.

Training

Cicis Pizza provides a comprehensive training program for franchisees to ensure effective operation and management of the franchise. The training includes the following components:

1. Initial Training
   Cicis offers initial training to the Managing Owner, Operator, General Manager, and Assistant Managers. This training includes classroom instruction and on-the-job training designed to prepare franchisees for the successful operation of their restaurants.
2. Classroom Training
   Franchisees are required to complete six hours of classroom training. This training covers essential management and operational skills to ensure the franchise adheres to Cicis' standards.
3. On-the-Job Training
   Cicis provides 90 hours of hands-on, on-the-job training at designated training locations, often within the Dallas/Fort Worth area, or other approved locations.
4. Supplemental Training
   Additional training modules, including seminars and workshops, are conducted periodically. These may be offered in-person or virtually. Cicis may charge up to $250 per day for supplemental training sessions.
5. On-Site Training
   Upon request or as deemed necessary, Cicis provides on-site remedial training to ensure adherence to operational standards. Franchisees are responsible for covering travel and related expenses for the trainers.
6. Training by Experienced Staff
   The training programs are directed by the Director of Learning and Development, who has extensive experience with Cicis operations. Additionally, certified restaurant managers and franchise business directors provide hands-on assistance during the training.
7. Opening Assistance
   Cicis provides trained representatives for on-site support during the opening of new franchise locations. While this service is offered free for the first location, additional locations may incur expense reimbursements.

Territory Protection

Cicis Pizza provides limited territory protection, allowing franchisees to operate within a "Protected Area" specified in the Franchise Agreement.

While the franchisor agrees not to authorize other Cicis locations within this area, competition from other franchisees or franchisor-owned outlets may still occur. The Protected Area's size depends on market factors, offering localized but not broad exclusivity.