Aire Serv is a leading HVAC franchise founded in 1992 in the United States. It is now headquartered in Waco, Texas, and operates as part of the Neighborly® family of home-service brands.

Aire Serv began franchising the same year it was founded and has since grown to over 200 locations worldwide. The company provides heating, cooling, ventilation, and indoor air quality services to both residential and commercial customers.

Aire Serv stands out in the HVAC industry through its commitment to customer satisfaction, transparent pricing, and 24/7 emergency services. The brand’s “Done Right Promise®” emphasizes its dedication to quality and accountability.

Training

Aire Serv provides its franchisees with structured and multifaceted training programs to ensure they can successfully operate their businesses. Here's a breakdown of the training support provided by the franchisor:

1. Initial Training
   Aire Serv offers a comprehensive initial training program that includes site selection guidelines, lists of approved supplies and vendors, access to detailed operations manuals, and instruction on the use of the company's business systems and procedures. This includes business management software (like ServiceTitan), technology packages (such as Qvinci and FranConnect), and Microsoft email tools. Franchisees are also required to bring specific hardware, such as a laptop with adequate specs and an iPad for each technician, to the training sessions.
2. Opening Support
   The franchisor provides support at the business's opening phase, which may include on-site or virtual assistance to help franchisees launch successfully.

Territory Protection

Aire Serv provides its franchisees with defined territorial rights as part of their franchise agreement. Each franchisee is granted a protected territory, typically based on geographic or demographic criteria such as population.

Within this defined area, Aire Serv generally restricts the establishment of additional franchises to avoid direct competition among its own franchisees. The franchisor uses specific guidelines to determine the size and structure of the territory, ensuring it is viable for business growth.

While franchisees enjoy exclusivity within their territory, they must adhere to Aire Serv’s standards and operational requirements to maintain those rights. This territorial protection helps franchisees develop a stable customer base without internal brand competition.