The Front Door Collective: Craftsmanship and Custom Doors Since 1981

Founded in 1981, The Front Door Collective is a family-run business known for its commitment to premium exterior and interior doors. With roots in San Antonio, Texas, the company has grown to include an additional showroom location in Austin, further extending its reach across the state.

Specializing in a wide array of door styles—from elegant wood and durable fiberglass to ornamental wrought iron—the company also offers custom glass work tailored to each client’s vision. Its services go beyond just product offerings, including professional installation, door refinishing, and specialized repair work, making it a one-stop destination for all door-related needs.

In the same year it was founded, the company ventured into franchising. Through its franchise model, The Frontdoor Collective delivers last-mile logistics services to both businesses and individual consumers. What sets it apart is its integration of modern technology with a strong network of local partners, resulting in dependable and streamlined delivery operations.

Training

The FRONTdoor Collective provides its franchisees with a structured and multifaceted training program to ensure operational success. Here's a breakdown of the training provided by the franchisor:

1. Initial Training Program
   Franchisees are required to complete an initial training program prior to opening their business. This includes classroom and on-the-job instruction, which may be delivered in person or via online conferencing. The Managing Owner and one designated manager must attend, and additional participants can join for a fee. The program must be completed to the franchisor’s satisfaction.
2. Ongoing Training
   After the initial training, franchisees are responsible for ongoing training of their staff. This continuing education must meet the franchisor’s standards and specifications and may be revised periodically.
3. Refresher and System-Wide Training
   Franchisees and key personnel must attend refresher courses and system-wide training sessions as required by the franchisor. These may be held at various locations and could span up to five days per year.
4. Supplemental Training
   If deemed necessary by the franchisor—such as when a franchise is underperforming or when hiring a new Operating Manager—supplemental training may be mandated. This training can be conducted on-site or remotely, and the franchisee is responsible for fees and associated costs.

Territory Protection

The FRONTdoor Collective does not offer exclusive or protected territory rights to its franchisees. Although franchisees are granted a designated Operating Territory upon signing the Franchise Agreement, the franchisor retains the right to compete within that territory.

This means other franchisees, company-owned outlets, or even alternate distribution channels under different trademarks may operate within a franchisee’s area. Additionally, there are no limitations on the franchisor from soliciting or accepting orders in a franchisee’s territory.

Franchisees also are not restricted from soliciting customers outside their own territory, including via the internet or other direct marketing channels. However, the absence of territorial exclusivity implies that franchisees may face internal competition and must rely on operational efficiency to succeed.