Founded in 2008, Surface Experts specializes in fixing minor damage on a wide range of hard surfaces, such as countertops, floors, cabinets, bathtubs, sinks, and household appliances. The business was created by Jacob Grady, who brought over ten years of expertise from his work in the spot repair industry in Portland, Oregon, and Bogotá, Colombia.
Originally launched as a small initiative to provide financial support for a girls’ home in Colombia, Surface Experts has grown into a thriving national franchise. With its headquarters located in Spokane, Washington, the company began offering franchise opportunities in 2018 and has since expanded across 28 U.S. states.
Surface Experts primarily serves business clients, including multi-family housing providers, hotels, construction and restoration firms, real estate professionals, and moving services. In addition to its strong B2B focus, the company also offers residential repair services to enhance its revenue base.
What differentiates Surface Experts from other players in the market is its emphasis on spot repair, which offers a cost-effective and sustainable alternative to complete resurfacing or replacement.
Here's what you would need to invest if you were to start this franchise. These costs are provided by the franchisor in the Franchise Disclosure Document.
KEY FRANCHISE STATS
All you need to know about this franchise
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A comprehensive and transparent look at franchising finances. The inclusion of profit margins and disclosure documents offers insights you can’t find elsewhere. Essential for anyone considering a franchise investment.
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Surface Experts franchise provides a comprehensive training program to prepare franchisees and their teams for operations. Here’s a summary of the training provided by the franchisor:
The Surface Experts franchise provides its franchisees with a protected territory, which is clearly defined in the franchise agreement. Within this territory, the franchisor agrees not to establish or license another business selling the same or similar services under the Surface Experts brand.
This protection allows franchisees to operate without direct brand competition in their designated area, as long as they comply with the terms of the agreement. However, the territory is not exclusive in a broader sense.
The franchisor reserves the right to engage in activities such as selling products through other channels of distribution, including online sales, and to authorize other franchisees to serve customers within a franchisee’s territory under certain conditions.
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