ShelfGenie: Revolutionizing Home Organization

ShelfGenie, a leader in custom shelving and home improvement solutions, was established in 2000 and began offering franchise opportunities in 2008. Since joining the Neighborly family of brands in 2020, ShelfGenie has expanded its operations throughout the U.S. and Canada.

Specializing in Glide-Out™ Shelving Systems, the company provides retrofit solutions for existing cabinets, offering organized, accessible, and efficient storage. These custom-built, durable shelving systems are designed to glide smoothly, improving functionality in kitchens, bathrooms, garages, and other areas.

Headquartered in Atlanta, Georgia, ShelfGenie’s central office oversees franchising operations and support services across North America. This coordination ensures consistent service quality and innovative shelving solutions throughout its network.

Being part of Neighborly, one of the largest franchisors of home service brands, ShelfGenie enjoys a robust support system and a network of complementary service providers. This partnership strengthens its market presence and service offerings.

Training 

The franchisor offers a comprehensive initial training program designed for franchisees and their management teams. This program covers a wide range of topics, including the company’s history, philosophy, core values, and business expectations.

It also includes detailed instruction on using the proprietary software (WishPortal), as well as guidance on marketing and advertising, management procedures, business systems, and franchise reporting requirements.

Continuous Support and Training

Beyond the initial training, the franchisor provides ongoing support and may mandate attendance at up to two national business meetings or annual conventions each year. These events are tailored to offer further learning opportunities and business updates.

Specialized Training for Installers and Designers

For franchisees employing installers or designers, specialized training is mandatory. The franchisor charges a training fee for this specialized instruction, and franchisees are responsible for all associated costs and expenses for their trainees’ participation in these programs.

Additional Training Provisions

The franchisor may require additional training based on a franchisee’s experience level, the necessity for retraining specific personnel, or as a condition for resolving any operational issues. Franchisees may also request supplementary training beyond the initial program, for which the franchisor reserves the right to charge a training fee.

Territory Protection

The franchisor ensures that you will have the right to operate a ShelfGenie business within a designated territory, offering you limited territory protection. Your franchise agreement will specify an area within which you have exclusive rights to operate and market your ShelfGenie business.

The size of this territory may vary based on the population density of the area, and adjustments might be made upon renewal of the franchise agreement if necessary. While you benefit from limited territory protection, the agreement does not extend exclusive territorial rights beyond the specified area.

However, as long as you remain in full compliance with your Franchise Agreement, the franchisor will not operate or grant a franchise for another ShelfGenie business with rights to market within your territory during the term of your agreement.