Training

KLDiscovery provides structured training programs to ensure franchisees and their teams are properly prepared to operate their franchised business effectively. The key training offerings include:

1. Initial Training Program: Conducted remotely or at a designated location, this 7-day program must be completed within 30 days of signing the Franchise Agreement. It covers essential operational knowledge and may be adjusted based on the experience level of attendees. While the training is free, attendees are responsible for related expenses like travel and lodging if conducted on-site.
2. PM Training: Project Managers (PMs) must complete this specialized training before offering services. It is currently delivered remotely and may incur additional fees. If a PM is hired during operations, they must complete this program to the franchisor's satisfaction.
3. Ongoing and Additional Training: KLDiscovery may require franchisees, Operating Principals, or PMs to attend annual conferences, regional sessions, or online events. If performance is inadequate, refresher training or full retraining may be mandated, and fees apply for such additional instruction.
4. Initial Commencement Support: Optional but intensive remote training during the first 6–8 weeks after launch. It complements the initial training and aims to reinforce critical procedures. This support is provided at no additional cost if offered.

Territory Protection

KLDiscovery does not offer exclusive territorial rights to its franchisees. Franchisees may face competition from other KLDiscovery outlets, whether franchised or company-owned, as well as from other distribution channels controlled by the franchisor.

There are no guarantees of a minimum territorial boundary, and services may only be offered to clients located within the United States. Furthermore, KLDiscovery retains the right to sell its services through various means, including the Internet, telemarketing, and direct marketing channels.

Franchisees are not compensated for orders accepted from outside their local area. This approach allows KLDiscovery to maintain flexibility in market coverage and service delivery while limiting territorial assurances for individual franchisees.