Computer Troubleshooters is a global IT service franchise founded in 1997, headquartered in Independence, Ohio. The brand began franchising the same year and now operates over 150 locations in more than nine countries.

Its corporate headquarters at 7100 E. Pleasant Valley Rd, Suite 300, serves as the central hub for operations and franchise support.

The franchise offers a full spectrum of business and residential technology services. This includes managed IT, data backup and recovery, cybersecurity, cloud solutions, remote support, and on-site computer repair.

The blend of home-user assistance and small-business IT consulting positions it as a versatile support provider.

Computer Troubleshooters differentiates itself through local ownership backed by global resources.

Training

Computer Troubleshooters provides a robust training program for its franchisees to ensure operational success and compliance with brand standards. The training components are as follows:

1. Initial Training Program
   This includes both classroom instruction and optional onsite training. Key subjects include business infrastructure, vendor programs, branding, staffing, and office requirements. One representative must attend, and the training takes place in Independence, Ohio or other designated locations.
2. On-Demand and Refresher Training
   Franchisees have access to online training materials and webinars, with additional refresher courses provided regularly. These may also be offered during regional meetings.
3. New Franchisee Coaching
   Following the launch, franchisees may receive up to 8 weeks of coaching, contingent on instructor evaluation of operational adherence to best practices.
4. National and Regional Conferences
   These gatherings are held annually and regionally up to six times a year. They provide training on technical, management, and sales aspects of the business, along with opportunities for peer networking and vendor engagement.

Territory Protection

Computer Troubleshooters provides its franchisees with a defined Business Territory, ensuring that the franchisor will not operate or authorize another franchise within that area.

This territory typically includes up to 4,000 small to medium-sized businesses identified via national databases, and franchisees retain it regardless of demographic shifts. The protection is not contingent on performance metrics like sales volume or market penetration.

However, this protection is not absolute. While franchisees have the right to operate freely within their assigned territory, the franchisor and other franchisees may still serve large commercial customers (defined as those with 100+ employees) within and beyond this zone.