Computer Troubleshooters offers IT services and support, assisting individuals and businesses with computer repairs, maintenance, and technology solutions.
KEY FRANCHISE STATS
Franchisees
?
110
+
-18%
-18%
Franchise fee
?
$20,000
Investment
?
$20,000 - $45,000
Revenue (AUV)
?
Undisclosed
$0
+
n.a.
n.a.
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Computer Troubleshooters is a global IT service franchise founded in 1997, headquartered in Independence, Ohio. The brand began franchising the same year and now operates over 150 locations in more than nine countries.
Its corporate headquarters at 7100 E. Pleasant Valley Rd, Suite 300, serves as the central hub for operations and franchise support.
The franchise offers a full spectrum of business and residential technology services. This includes managed IT, data backup and recovery, cybersecurity, cloud solutions, remote support, and on-site computer repair.
The blend of home-user assistance and small-business IT consulting positions it as a versatile support provider.
Computer Troubleshooters differentiates itself through local ownership backed by global resources.
Initial investment
The initial investment required for a Computer Troubleshooters franchise is
$20,000 - $45,000.
That is the total cost you would need to finance if you were to start this franchise.
These costs are provided by the franchisor in the Franchise Disclosure Document.
Type of Expenditure
Amount
Initial Franchisee Fee
$10,000 to $20,000
Initial Marketing Fund
$4,000
Traveling and Living Expenses while Training
$500 to $1,000
Real Estate and Improvements
$0 to $6,000
Equipment
$0 to $500
Signs
$500 to $3,000
Miscellaneous Opening Costs
$1,000 to $2,000
Opening Inventory
$500 to $1,500
Insurance (3 months)
$2,000 to $4,000
Additional Funds (3 months)
$1,000 to $3,000
Total
$19,500 to $45,000
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Type of Expenditure
Amount
Initial Franchisee Fee
$10,000 to $20,000
Initial Marketing Fund
$4,000
Traveling and Living Expenses while Training
$500 to $1,000
Real Estate and Improvements
$0 to $6,000
Equipment
$0 to $500
Signs
$500 to $3,000
Miscellaneous Opening Costs
$1,000 to $2,000
Opening Inventory
$500 to $1,500
Insurance (3 months)
$2,000 to $4,000
Additional Funds (3 months)
$1,000 to $3,000
Total
$19,500 to $45,000
Franchise Disclosure Document
Below is Computer Troubleshooters's 2023 Franchise Disclosure Document. Upgrade to Pro or purchase the FDD to view and download the document.
Number of units
Computer Troubleshooters had 111 total units in 2023, of which 110 were franchised-owned and 1 company-owned.
Computer Troubleshooters provides a robust training program for its franchisees to ensure operational success and compliance with brand standards. The training components are as follows:
Initial Training Program This includes both classroom instruction and optional onsite training. Key subjects include business infrastructure, vendor programs, branding, staffing, and office requirements. One representative must attend, and the training takes place in Independence, Ohio or other designated locations.
On-Demand and Refresher Training Franchisees have access to online training materials and webinars, with additional refresher courses provided regularly. These may also be offered during regional meetings.
New Franchisee Coaching Following the launch, franchisees may receive up to 8 weeks of coaching, contingent on instructor evaluation of operational adherence to best practices.
National and Regional Conferences These gatherings are held annually and regionally up to six times a year. They provide training on technical, management, and sales aspects of the business, along with opportunities for peer networking and vendor engagement.
Territory Protection
Computer Troubleshooters provides its franchisees with a defined Business Territory, ensuring that the franchisor will not operate or authorize another franchise within that area.
This territory typically includes up to 4,000 small to medium-sized businesses identified via national databases, and franchisees retain it regardless of demographic shifts. The protection is not contingent on performance metrics like sales volume or market penetration.
However, this protection is not absolute. While franchisees have the right to operate freely within their assigned territory, the franchisor and other franchisees may still serve large commercial customers (defined as those with 100+ employees) within and beyond this zone.
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