Founded in 2009 by Brandon Ezra in California, Grand Welcome began as a modest vacation rental management company overseeing a small portfolio of condominiums.

Recognizing the growing demand for short-term rentals, the company steadily expanded its operations and launched its franchising program in 2019 to broaden its national presence.

Today, Grand Welcome is headquartered in Torrance, California, and operates in more than 50 cities across 18 states, managing thousands of properties.

Grand Welcome offers a comprehensive suite of property management services tailored specifically for the short-term vacation rental market. What differentiates Grand Welcome from other property management franchises is its strong commitment to backend support.

Training

Grand Welcome provides a structured training program designed to prepare franchisees for successful business operations. The training includes several key components as outlined below:

1. Initial Management Training Program: This is a mandatory two-week virtual training program that must be completed before starting operations. It includes course exams and a final certificate of training. In the franchisor’s discretion, franchisees may also be required to attend an additional two-day in-person field training with a Brand Ambassador.
2. Remedial Training: If the franchisee or designated trainee does not satisfactorily complete the Initial Training, the franchisor may require them to repeat components of the program or terminate the agreement.
3. Additional Training: Grand Welcome may require attendance at up to five days of additional training or national business meetings annually. These sessions can be mandatory or optional and may incur a reasonable tuition fee and travel expenses.

Territory Protection

Grand Welcome grants franchisees an exclusive territory based on defined geographic and revenue criteria, with a minimum Potential Territory Revenue (PTR) of $20 million. As long as the franchisee is in compliance, no other Grand Welcome outlet will operate within this area.

However, the franchisor retains the right to sell services within the territory under different trademarks or through alternate channels like online platforms and partnerships. Franchisees do not earn from these sales and risk territory reduction or termination if they default on the agreement.