Fast-Fix Jewelry and Watch Repairs: Leading the Way in On-the-Spot Service Excellence

Fast-Fix Jewelry and Watch Repairs is a prominent franchise specializing in quick, convenient repair services for jewelry and watches. The company was founded in December 1984, opening its first location in a suburban mall in Pittsburgh, Pennsylvania. Recognizing the potential of their unique business model, Fast-Fix began franchising in 1987.

Headquartered in Boca Raton, Florida, Fast-Fix has established itself as a leader in the jewelry and watch repair industry by offering a wide range of services that include jewelry repair, custom jewelry design, engraving, watch repair and maintenance, and even smartphone and eyeglass frame repair at select locations. 

The brand differentiates itself by focusing on high-demand, recession-resistant services that are largely immune to the effects of e-commerce, ensuring a steady flow of customers year-round. The franchise operates primarily in high-traffic areas such as major regional malls and power centers, which contribute to the visibility and accessibility of its services. 

Training 

Fast-Fix Jewelry and Watch Repairs provides comprehensive training to its franchisees to ensure they are well-prepared to operate their stores successfully. The training program includes both pre-opening and ongoing support.

1. Pre-Opening Training: This initial phase includes hands-on training at an existing Fast-Fix location, where franchisees learn essential operational skills such as point-of-sale (POS) system management, sales techniques, and community visibility-building strategies. This training also covers site selection, lease negotiation, and store build-out specifications. Franchisees receive guidance on hiring skilled craftsmen, especially if they do not have prior experience in the jewelry or watch industry.
2. Ongoing Support: Once the franchise is operational, Fast-Fix continues to provide robust support. This includes access to a dedicated franchise business coach, regular on-site store visits, and a customized micro-website for each franchise. Additionally, franchisees benefit from 24/7 POS support, regional market meetings, biennial conventions, and a comprehensive intranet system that offers acces to training materials, bulletins, and best practices.

Territory Protection

Fast-Fix Jewelry and Watch Repairs does offer territory protection to its franchisees, ensuring that each franchise location is given an exclusive area to operate without the risk of another Fast-Fix franchise opening nearby. 

This protection helps to safeguard the franchisee's investment by reducing direct competition within the brand, allowing each location to maximize its customer base and profitability. The specific details and extent of this territory protection are typically outlined in the franchise agreement, tailored to the market conditions and population density of the area.

In addition to territory protection, Fast-Fix strategically selects locations in high-traffic areas, such as major regional malls, which further enhances the franchisee's ability to attract customers and generate revenue.