Sbarro's: Redefining the Art of New York-Style Pizza

Sbarro’s has established itself as a standout pizza franchise, earning acclaim for its authentic New York-style pizza slices since launching in 2014. With a mission centered on delivering freshly crafted, Italian-inspired meals, Sbarro has carved out a strong reputation in the quick-service pizza world.

Beginning its franchising journey in 2016, Sbarro’s has successfully grown to operate more than 600 locations across 23 countries, reaching customers in bustling, high-traffic spots. The franchise is celebrated for its generously sized pizza slices, all made with hand-prepared dough, alongside an enticing menu of pasta dishes and stromboli.

Sbarro’s dedication to using fresh ingredients and honoring classic Italian techniques sets it apart from typical fast-food chains. The brand has become a go-to destination for those seeking a fast, flavorful meal without compromising on quality.

Training

Sbarro's Pizza provides a comprehensive training program designed to equip franchisees and their teams with the skills needed to operate a successful restaurant.

1. Initial Training Program
   Franchisees and 2–4 designated trainees, including the full-time restaurant manager, must attend a four-week Initial Training program, typically starting five weeks before the restaurant’s opening. This training covers operational procedures, equipment use, food preparation, customer service, and management practices, using resources like the Sbarro Training Manual, Procedures Manual, and Recipe Book. The training is conducted at approved Sbarro restaurants or training centers and must be completed to Sbarro’s satisfaction.
2. Employee Training Program
   Franchisees are responsible for implementing an ongoing employee training program that follows Sbarro’s standards. This ensures all staff members are well-prepared to uphold the brand’s operational and customer service standards at all times. Franchisees are required to maintain a team of fully trained employees throughout the life of the agreement.
3. Additional and Ongoing Training
   Franchisees, operating principals, and managers may be required to attend additional training sessions, sales meetings, operations meetings, and conventions as determined by Sbarro's.

Territory Protection

Sbarro's Pizza does not offer its franchisees any form of territorial protection or exclusivity under the standard franchise agreement. Franchisees may face competition not only from other Sbarro franchisees but also from company-owned outlets and alternative distribution channels operated by Sbarro.

This means the franchisor reserves the right to open additional Sbarro's restaurants or use its trademarks anywhere, including in close proximity to an existing franchise.

While Sbarro's may offer Development Agreements that grant the right to open multiple restaurants within a specific area, these agreements are discretionary and negotiated separately.

Even under a Development Agreement, franchisees must sign individual franchise agreements for each location, and these agreements do not guarantee permanent exclusivity.