Training

Ledgers offers a structured training program to ensure that franchisees and their team are prepared to operate the business successfully:

1. Initial Training Program: Franchisees and any designated Business Manager must attend and complete a mandatory initial training course before beginning operations. This program is conducted over a minimum of three days in Newmarket, Ontario, or another approved location, and covers topics such as operations, client acquisition, marketing, and using the company's cloud technology.
2. Advanced and Refresher Training: Ledgers may require franchisees to attend additional or refresher training sessions, which can be delivered either in person or electronically. These sessions cover updated business practices and help franchisees stay aligned with system-wide standards.
3. Employee Training: Franchisees are responsible for training their employees to deliver professional services and maintain client satisfaction. Employees must meet any required certifications or licenses mandated by law, including necessary continuing education.
4. Ongoing Seminars and Optional Training: The franchisor may offer optional additional seminars or specialized training programs. While participation may be encouraged, any required sessions must be attended, and the franchisee bears any related travel or accommodation expenses.

Territory Protection

Ledgers provides franchisees with a protected but non-exclusive territory. This means the franchisor agrees not to establish another franchised or company-owned Ledgers location within the designated geographic area.

However, franchisees may still face competition from other Ledgers franchisees, company outlets, or other distribution channels, such as internet marketing or telemarketing, that operate within or across territories.

Franchisees are permitted to accept clients from outside their assigned territory but may not actively solicit them without prior written consent from Ledgers. Moreover, if Ledgers grants permission to operate outside of one's territory, that permission can be revoked at any time.