Training 

Prior to opening a restaurant, the designated principal, key operator, and selected managers must attend and successfully complete an initial management training program, referred to as the Training Program.

This program is divided into three segments: Operations Basics, Operations Leadership, and Operations Excellence Capstone.

The training duration varies from six to nine weeks based on the participant's role and experience, and must be completed no later than 21 days before the restaurant opens. The training sessions are scheduled as needed.

While there is no tuition fee for the first four individuals to attend the Training Program, a fee of $2,500 per person is charged for each additional manager. Franchisees are responsible for covering all travel and living expenses for their representatives attending the training.

Territory Protection

Franchisees are granted the right to operate a Zaxby's Restaurant within a specific location referred to as the "Protected Area." The Single Unit Development Agreement is signed for each location and grants franchisees the right to construct a single Zaxby's restaurant within the Development Area.

This Development Area could be a specific site or a larger area agreed upon and described in the Agreement.

The Company will not grant new Zaxby's franchises to any person or entity other than the franchisee for the operation of, and the Company will not open, any new Zaxby's restaurant within the Development Area.