Training

Buttermilk Café provides a comprehensive set of training and support programs to franchisees. Here are the key training components outlined by the franchisor:

1. Initial Training Program
   Before the franchise opens, Buttermilk Café delivers an initial training program focused on operating the business. This training includes essential aspects like operational standards and procedures and is required for all franchisees.
2. Pre-Opening and Opening Support
   The franchisor offers onsite supervision and assistance during the pre-opening and opening phases. This ensures the franchisee is fully prepared to start business operations successfully.
3. Operations Manual Access
   Franchisees are loaned one copy of the comprehensive Operations Manual, which contains 383 pages covering procedures such as pre-opening steps, human resources, daily operations, and management practices. It is regularly updated to reflect current standards.
4. Continuing Advisory Services
   Ongoing support is provided through telephone, digital communication, or visits. If performance issues arise, additional targeted assistance is offered beyond standard support.

Territory Protection

Buttermilk Café grants franchisees a “Protected Area,” typically a three-mile radius in suburban locations, where no other franchise unit will be opened if the franchisee remains in good standing.

However, this area does not apply in large urban centers and excludes previously existing locations.

The franchisor retains the right to operate in “Captive Markets” like airports, hospitals, and stadiums within the Protected Area. They may also sell through online or third-party channels, and the Protected Area may be reduced during renewals or transfers.