Pinkberry: Leading the Frozen Yogurt Revolution

Pinkberry, a pioneer in the frozen yogurt market, started its journey in Los Angeles, CA, in 2005, quickly emerging as a hallmark of the frozen yogurt revival. Now based in Scottsdale, AZ, and operating under the parent company Kahala Brands™, Pinkberry began franchising from the outset, drawing in entrepreneurs and investors with its robust brand identity and dedication to quality.

What sets Pinkberry apart from its competitors is its emphasis on using fresh, premium ingredients and a distinctive store design that provides a modern and welcoming environment. The brand is committed to offering a unique product range, featuring its iconic tart frozen yogurt and a wide array of toppings, enabling customers to create a customized experience.

The franchise is built on core values such as unwavering quality, creating emotional connections, delighting customers, promoting team member excellence, nurturing an entrepreneurial spirit, and striving for profitable and responsible growth. Pinkberry’s dedication to these principles is reflected in its comprehensive support system for franchisees, which includes specialized operations, marketing, and development support, along with extensive training programs.

Training 

The franchisor offers a comprehensive training program that includes the following key elements:

Training Program Structure: The program is designed for up to two participants, ideally including one owner and one manager. It comprises "In-Store Training" lasting approximately 80 hours and "New Owner Training" lasting around 40 hours, totaling 120 hours of training.

Training Delivery and Locations: The New Owner Training can be delivered online or in person at the franchisor's discretion. If conducted in person, it takes place at the franchisor's training and education center in Scottsdale, Arizona, or another designated site. In-Store Training is conducted at a training store in Arizona or another specified location.

Expense Responsibility: Trainees are responsible for covering all transportation, food, lodging, and other personal expenses incurred during the training program.

Ongoing and Additional Training: Franchisees and their managers may be required to attend additional training sessions on topics such as sales, marketing, personnel training, and advertising. These mandatory sessions may involve a nominal registration fee and are held in the Phoenix, Arizona area, or other locations in the United States as chosen by the franchisor.

Post-Opening Support: Following the initial training program, the franchisor may send a representative to the franchisee’s location for up to two days during the opening week to assist with the grand opening and provide operational and marketing support.

Mandatory Employee Training: Franchisees must ensure all employees are thoroughly trained in Pinkberry's procedures. Employees involved in customer service must be proficient in English and any other necessary languages to effectively meet public needs.

Territory Protection

Pinkberry does not grant exclusive territories to its franchisees. Each franchise is approved for a specific location by the franchisor, and franchisees may encounter competition from other franchisees, company-owned stores, or other distribution channels managed by the franchisor.

The franchise agreement does not provide rights for the franchisee to obtain additional franchises. Additionally, the franchisor reserves the unrestricted right to establish other franchised or company-owned locations.