New Again Houses: Transforming Communities Through Innovative Real Estate Franchising

Founded in 2008 in Bristol, Tennessee, by former college coach Matt Lavinder, New Again Houses® began as a local real estate investment venture focused on revitalizing distressed properties. Recognizing the potential for a broader impact, Lavinder transitioned the business into a franchise model in 2019, and the company remains headquartered in Bristol today.

The franchise specializes in purchasing, renovating, and selling homes, transforming outdated or neglected properties into beautiful, modern residences ready for families.

What sets New Again Houses® apart is its deep commitment to community impact and ethical business practices. The brand emphasizes creating win-win outcomes for homeowners, buyers, and franchisees alike, and has earned high praise for its integrity—100% of surveyed franchisees report the franchisor acts with honesty and transparency.

Training

New Again Houses provides franchisees with several layers of training to ensure they are prepared to operate successfully:

1. Initial Training Program
   Before opening, the franchisee and their Manager must complete an online initial training covering real estate operations, financial systems, cost controls, and management tasks. This program combines classroom instruction with hands-on components and is required to be completed successfully, including achieving at least 90% on assessments.
2. Management-in-Training (MIT) Location Program
   For franchisees with multiple locations, one business must be certified as a Management-in-Training site where new managers are trained, ensuring standardized operations across units.
3. On-Going and Refresher Training
   Throughout the franchise term, New Again Houses may offer supplemental or refresher training sessions at its discretion. Attendance is mandatory for certain programs, and the franchisor may require participation in an annual conference, with associated fees and travel costs.
4. Field Support and Consultation
   The franchisor provides periodic consultations, field visits, and operational evaluations to maintain high standards and offer advice. Additionally, newsletters, bulletins, and operational updates are provided to keep franchisees informed of best practices and innovations.

Territory Protection

New Again Houses grants each franchisee a designated Territory defined by demographic factors like population, median home value, and housing stock, but it does not provide an exclusive territory.

Franchisees may face competition from other New Again Houses franchisees, company-owned locations, or other sales channels controlled by the franchisor. This means the franchisor retains the right to operate or franchise within the same market without guaranteeing exclusivity.

While franchisees can organize special events outside their Territory, they need prior written approval from the franchisor. Continuation of any territory protection is contingent on meeting a minimum royalty fee of $15,000 per year, or the franchisee may opt to terminate the agreement.