Training

The Snap-on franchise provides comprehensive training to franchisees to ensure effective business operations. This training includes:

1. Initial Classroom Training: Before starting operations, franchisees attend a classroom program covering essential topics such as business understanding, selling and collection skills, product knowledge, credit programs, and computer training. This training is aimed at preparing franchisees with the necessary skills and knowledge.
2. Field Initial Training: Conducted when the franchise begins operations, this training is scheduled flexibly to suit the needs of the franchisee or their store manager. It complements classroom training by providing on-the-ground guidance.
3. Ongoing Training Opportunities: Snap-on suggests, but does not mandate, that franchisees participate in periodic training sessions, including specialized training, kickoff meetings, and annual conferences. These programs focus on updates in products, sales techniques, and franchise performance.

Territory Protection

Snap-on does not provide exclusive territorial rights to its franchisees, allowing potential competition from the franchisor or other franchisees. Franchisees operate within defined "Lists of Calls," but Snap-on reserves the right to sell products through other channels, including online or nearby retail locations.

While Snap-on avoids directly licensing competitors within a franchisee's "List of Calls," it retains flexibility to operate or sell in overlapping markets. This arrangement emphasizes the need for franchisees to build strong local customer relationships to succeed amidst potential competition.