Scoop Soldiers: Redefining Clean Spaces for Pet Owners

Founded in 2010 by EJ McCoy and Josh Cahill in McKinney, Texas, Scoop Soldiers has built a strong reputation as a premier pet waste removal service. Headquartered in McKinney, the brand started franchising in 2019 and has since expanded steadily across the United States, helping pet owners maintain cleaner, healthier outdoor environments.

Scoop Soldiers specializes in meticulous pet waste removal services for residential homes and commercial properties like doggy daycares, hotels, and apartment complexes.

Their professional technicians not only clean yards, patios, and flower beds but also offer deodorizing and sanitizing treatments designed to eliminate odors and harmful bacteria, enhancing overall cleanliness.

The brand differentiates itself through a deep focus on customer care and safety. After each service visit, customers receive a photo confirming the gate has been securely closed, providing peace of mind.

‍Scoop Soldiers also uses eco-friendly, pet-safe products and operates with no required contracts or pre-payments, giving customers greater flexibility and earning their trust.

Training

Scoop Soldiers provides a structured and multi-phase training program designed to ensure franchisees and their teams operate in line with the franchisor’s standards. Here are the training programs offered:

1. Initial Training Program
   The Managing Owner and one designated manager are required to attend and successfully complete an initial training program before opening. This includes both classroom and on-the-job instruction over a five-day period at the training facility in McKinney, Texas. Topics covered include operations, marketing, administration, and software training.
2. On-the-Job and Classroom Instruction
   The program totals approximately 51.5 hours—28.5 hours of on-the-job and 11.5 hours of classroom training. Subjects include field operations, standard operating procedures, marketing, administration, recruiting, and software systems.
3. Refresher and System-Wide Training
   Franchisees, including Managing Owners and Managers, must attend ongoing refresher courses and system-wide training as designated by the Franchisor. These may incur reasonable participation fees and require the franchisee to cover travel and lodging expenses.
4. Supplemental Training
   Based on operational assessments or staff changes, the Franchisor may require or offer supplemental training either on-site or remotely. Fees for supplemental training are typically $400 per trainer per day, plus travel-related costs.

Territory Protection

Scoop Soldiers offers a form of territory protection to its franchisees, but it is conditional. Franchisees are granted the right to operate within a designated “Operating Territory,” and as long as they are in full compliance with their agreement, the franchisor will not establish or permit another Scoop Soldiers business within that same area.

This agreement includes both the franchisee’s administrative office location and their customer base. However, this protection is not absolute.

The franchisor retains “Reserved Rights,” allowing it to operate or franchise other businesses using the Scoop Soldiers system and brand outside of a franchisee’s designated territory. Additionally, the franchisee does not receive rights of first refusal for adjacent territories or the opportunity to open additional locations unless separately agreed upon.